Provide Secure Access to Modern Customer Care Apps

Today’s contact centers are notoriously diverse and dynamic environments, plagued by high burnout and turnover. They are staffed by a variety of personnel – employees, outsourcers, freelancers  –  who work on-site or remotely, in permanent or temporary roles, using company-supplied or unmanaged devices.

These disparate, ever-changing environments are inherently difficult to administer and secure. Onboarding and offboarding users, monitoring and controlling access to customer care apps, and safeguarding confidential data is a challenge for many IT and security teams.

Solution Brief

Talon for Customer Care

Tailored for the unique needs of customer care environments, the Talon Enterprise Browser reinforces security precisely where users interact with contact center applications—within the browser itself. It defends against malware, credential theft, account takeovers, and man-in-the-middle attacks through built-in phishing protection and file scanning, while allowing for granular security controls. Policies can be tailored based on user, device posture, location, time, and network, thereby preventing unauthorized data transfers and leakage. Furthermore, our Zero Trust access controls specifically for contact center applications come with multi-factor authentication and just-in-time privilege escalation. Talon ensures rapid user onboarding and offboarding, all while preserving the familiar Chromium-based user experience. This allows customer care agents to work securely from any location, using any device or operating system, without compromising on usability or security.

Security for the Modern Work Environment

Measurable Risk Reduction

Enable deep visibility and granular, policy-based control over web applications and data for last mile security.

Immediate Cost Savings

Stop shipping laptops and save money compared to Virtual Desktop Infrastructure – up to 80% TCO savings.

Greater Agility & Productivity

Empower any user, in any location, on any device. Easily onboard and offboard users in minutes, rather than weeks.

Looking to secure your customer care teams, remote or on-site?

Book a demo

Talon has joined forces with Palo Alto Networks to secure all users and devices